Returns & Refunds Policy

Returns & Refunds Policy

At Iron Athletics, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we will do our best to help.

Change of Mind Returns

We accept change of mind returns within 14 days of delivery, provided the item is:

  • Unused
  • In its original packaging
  • In the same condition you received it
  • Not damaged, marked, or altered

To request a return, please contact us at [your email address] with your order number and reason for return.

Customers are responsible for return shipping costs for change of mind returns.

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, please contact us as soon as possible with:

  • Your order number
  • Photos or videos of the issue
  • A short description of the problem

We will review the issue and, where appropriate, offer a replacement, repair, or refund.

This policy does not limit your rights under the Australian Consumer Law. In Australia, consumer guarantees apply automatically and cannot be taken away by store policies or warranties. If a product does not meet those guarantees, customers may be entitled to a repair, replacement, or refund depending on the problem.

Return Conditions

Returns may not be accepted if:

  • The item has been used
  • The item is not in its original condition
  • The item is damaged due to misuse
  • The return request is made outside the return period for change of mind returns

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method. Please allow time for your bank or payment provider to process the refund.

Shipping costs are generally non-refundable for change of mind returns.

Exchanges

We may offer exchanges for items that are faulty, damaged, or incorrectly sent.

If you need an exchange, please contact us.

Incorrect Shipping Details

Please ensure your shipping address is correct before placing your order.

Iron Athletics is not responsible for orders delivered to an incorrect address provided by the customer.

Contact Us

For returns or refund enquiries, please contact us at: