Refund policy

Return & Refund Policy

Last updated: 4/01/2026

All sales are final unless otherwise stated below. Please review this policy carefully before making a purchase.

Returns

We only accept returns for items that meet all of the following conditions:

  • Return request is made within 14 days of delivery

  • Item is unused, unworn, unwashed, and in brand-new condition

  • Item is in original packaging, including all tags and inserts

  • Proof of purchase is provided

Return requests that do not meet these conditions will not be approved.

To request a return, contact us at [your support email] with your order number and reason for return.
Returns sent without prior approval will not be accepted.

Non-Returnable & Non-Refundable Items

Due to hygiene and safety considerations, the following items are non-returnable and non-refundable once delivered:

  • Knee braces, knee straps, compression supports, and wearable recovery products

  • Foam rollers, massage tools, and recovery equipment

Additionally, we do not accept returns or refunds for:

  • Items that show signs of use, wear, or damage

  • Sale, clearance, or discounted items

  • Gift cards

  • Orders with incorrect sizing or change-of-mind requests

Refunds

Refunds are only issued in the following cases:

  • Item arrives damaged or defective

  • Incorrect item was shipped

Refunds will not be issued for:

  • Change of mind

  • Incorrect sizing or personal preference

  • Normal wear and tear

  • Delays caused by the carrier

Approved refunds will be processed to the original payment method only.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery.

Please email [your support email] with:

  • Order number

  • Clear photos of the item and packaging

Failure to report issues within this timeframe may result in the claim being denied.

Return Shipping

  • Customers are responsible for all return shipping costs

  • Original shipping fees are non-refundable

  • We are not responsible for items lost or damaged during return transit

We recommend using a tracked shipping service.

Chargebacks & Payment Disputes

Customers are encouraged to contact us before filing a chargeback or payment dispute.

Unresolved disputes or fraudulent chargebacks may result in:

  • Order cancellation

  • Account restriction

  • Loss of future purchasing privileges

Policy Enforcement

We reserve the right to:

  • Refuse returns that do not comply with this policy

  • Limit or deny returns from customers with excessive return history

  • Update or modify this policy at any time without prior notice